Frequently Asked Questions

Q. What time is Check-in and Check-out?
A. Check-in: 15:00~18:00, Check-out: ~11:00AM

Q. Do you provide a shuttle service?
A. Yes. we offer our guests a FREE shuttle service from/to Yufuin Station. If you would like to use the service, please make a call to us when you arrived at Yufuin Station.

Tel : +81(0)977845310

Q. Do have parking lots?
A. Yes, we have private parking on site. Guests can use it for FREE.

Q. I have a tatto. Can I use the public bathes?
A. I am afraid to say, but guests with a tattoo may not be permitted to enter public bathing areas and other public facilities. You can use the private bath in your guest room instead.

Q. Do you have any special rates for children?
A. Yes, one child under 1 year stays free of charge when using existing beds. One child from 1 to 6 years is charged JPY 2100 per person per night when using existing beds. Please inform us at time of booking as child rates apply. Please specify how many children will be staying with you and their respective ages in the special request box.

Q. I have a food allergy. What do I have to do?
Guests with food allergies and preferences are requested to contact us at time of booking using the special request box.